Return and Refund Policy
Please read the information below and contact us at [email protected] for any questions.
Returns will be processed either for an exchange or refund if they meet the following criteria
- Proof of purchase receipt within last 30 days
- Product is unused and in re-sellable condition [Candles that have not been lit]
Shipping cost incurred to ship the products back to us are to be borne by the customer.
Products should be returned with a proper package to avoid damage to the product. We will not be responsible for if the returning item is damaged, credit or refund will not be issued in such cases.
It is always advisable to get a tracking # for the returning product, we are not responsible for a lost package.
After we receive your returned product, we will send you an email notification that we received your returned item.
We will review the product and notify you of the approval or rejection of your refund.
Once we confirm the products are in a re-sellable condition and approve your return, we will process your refund or credit for the product total (shipping costs are non-refundable).
Shipping costs are non-refundable in cases of returns.
If you received a refund for a product, the cost of the return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item.
Please note the return process might take time depending on where you live. The time it may take for your exchanged product to reach you, may vary.
If your order has arrived damaged, please contact us immediately at [email protected] with the following information.
- Purchase Receipt number
- Proof of damage Product – photographs of packaging with visible shipping label should be submitted to us within 48 hours of arrival of you shipment to be considered for a credit or refund.
Package not Received
If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons.
- Package has been scanned by the carrier but has not actually been delivered yet. Please allow a couple of days for the package to arrive before contacting customer service.
- Incorrect address. If the package is returned due to incorrect address input, the customer is responsible for paying the cost for re-shipping the product.